If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional FTD florists, we guarantee your satisfaction with every order for delivery in the United States and Canada. If you are not satisfied with the purchased product, please contact our store within 3 days of receipt of your order, share your concerns, and we will do our best to correct the problem. Refunds or remade arrangements will only be approved by the owner. You may call us at 765-423-5302 or come visit our shop in person at 436 Main St. Lafayette, IN 47901.